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help-content - 38979

name: Order processing

content:

Orders are processed between 9am and 5pm GMT from Monday to Friday. Orders placed after 5pm on Friday evening will be processed the following Monday.

  • Products listed in the Vic Matié online store as "In Stock", "High" or "Low" will be processed and sent within 1 or 2 working days from the receipt of your payment by ;
  • "Availability: Low" simply means that the product is in stock but that the customer should purchase the product quickly as it may sell out soon. It will be sent within 1 or 2 working days;
  • In the event that products are listed as "Availability: On Request", they will be sent within 3 consecutive working days following their receipt in warehouse(s). Please note that it can therefore take up to several weeks to ship "On Request" items.

Please be aware that first-time buyers may encounter processing delays due to necessary identity and information clarification.

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