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3.1-how to request a refund

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How to request a refund

You can return any product within 30 days from the delivery date, and be fully refunded. Here are the steps to follow to request a refund:

  1. Complete the online Return procedure by entering your account and clicking on "My orders". Click on the "Return product/s" button next to your order code and follow the instructions until your return has been correctly registered;
  2. Print the Return form, and insert it inside the package. On the Return form, circle the "Refund" option;
  3. Ship your return at the following address:
    Frazione Piticchio 230
    60011 Arcevia (Ancona)