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Politique des Cookies

Les cookies sont de petits fichiers informatiques contenant des informations sur votre visite du site web, qui peuvent être sauvés sur votre ordinateur ou sur d’autres dispositifs habilités à la navigation sur internet, comme par exemple les Smartphones et les tablettes. Nous utilisons des cookies pour rendre l’utilisation du site plus facile, pour adapter plus efficacement ses contenus à vos intérêts et à vos besoins, et pour vous aider à rendre vos futures expériences et activités sur notre site plus rapides. Les cookies facilitent et simplifient l’interaction entre l’utilisateur et le site, en permettant à ce dernier de se rappeler des préférences et des activités individuelles, assurant ainsi un gain de temps et une navigation plus simple et plus efficiente. Les cookies ont en effet la capacité de mémoriser des informations sur le site (langue, nombre de visites, dimension du caractère par exemple) et de faciliter la mise en œuvre des différents services (enregistrement de l’usager, contenu du panier, abonnement à des newsletters ou à des mises à jour sur les produits, etc.). Nous utilisons également des cookies pour effectuer des statistiques anonymes agrégées qui nous permettent de comprendre la façon dont les utilisateurs utilisent notre site et pour en optimiser la structure, les contenus et les services. Tout service ne respectant pas totalement l’anonymat sera mentionné sur une liste parmi les cookies tiers. Il est possible de les refuser pour protéger son anonymat. Ce site utilise différents types de cookies:

1. Les Cookies techniques essentiels

Il s’agit de cookies nécessaires pour assurer un fonctionnement fluide et correct du site: ils permettent la navigation des pages, le partage des contenus, la mémorisation de vos codes d’accès pour rendre l’accès au site plus rapide et pour maintenir vos préférences et vos codes actifs durant la navigation et l’acquisition. Sans ces cookies, nous ne serions pas en mesure de fournir les services pour lesquels les utilisateurs accèdent au site.

2. Cookies statistiques
Ces cookies nous permettent de comprendre la façon dont les utilisateurs utilisent le site et se déplacent dans le magasin. Nous pouvons ainsi évaluer et améliorer son fonctionnement et réaliser des contenus toujours plus appropriés aux préférences de nos utilisateurs. Par exemple, ces cookies permettent de connaître les pages les plus fréquentées, le nombre de personnes qui ont visité le site, le temps que la moyenne des utilisateurs passe sur le site et les modalités selon lesquelles les visiteurs sont parvenus sur le site. Ainsi, nous sommes en mesure de connaître les fonctionnements optimaux et ceux méritant d’être améliorés, et de faire en sorte que les contenus soient téléchargés rapidement et visualisés de façon appropriée. Toutes les informations recueillies par ces cookies sont anonymes et non liées aux données personnelles de l’utilisateur. Pour exercer ces fonctions sur nos sites, nous utilisons les services de tiers qui rendent anonymes les données, éliminant leur lien avec la personne qui les a fournies.

3. Cookies de tiers de profilage

Il s’agit de cookies installés par des tiers, qui ne sont pas directement contrôlés ou contrôlables par Zerogrey. Cette dernière ne peut donc fournir aucune garantie sur l’utilisation par ces tiers des informations recueillies. Les cookies provenant de ces opérateurs tiers permettent d’offrir des fonctions avancées, et de plus amples informations et fonctions personnelles. Cela inclut la possibilité de partager des contenus par le biais des réseaux sociaux et d’avoir une expérience du site personnalisée basée sur les préférences exprimées par le biais des pages préalablement visitées. Ces services sont principalement fournis par des opérateurs externes. Si l’utilisateur a ouvert un compte ou s’il utilise les services de ces tiers sur d’autres sites web, ces derniers sont en mesure de savoir que l’utilisateur a visité nos sites. L’utilisation des données recueillies par ces opérateurs externes au moyen de cookies est soumise aux politiques de confidentialité respectives que vous pouvez trouver par le biais des liens indiqués ci-après. Les cookies de profilage de tiers portent le nom de leurs opérateurs respectifs figurant dans la liste fournie ci-après, qui contient également l’indication des instruments de gestion disponibles pour les désactiver.

Gestion des cookies

Il est possible de modifier le réglage des cookies téléchargés sur votre ordinateur ou sur votre dispositif mobile au moyen des différentes fonctions de votre navigateur web. Il est également possible d’empêcher l’installation de cookies tiers et de supprimer ceux précédemment installés, y compris ceux contenant vos préférences en matière de cookies que vous avez exprimées ici. Pour régler ou pour modifier les réglages de votre navigateur web, vous devez consulter le mode d’emploi ou l’écran d’aide de votre navigateur.

Les instructions en matière de cookies des navigateurs web les plus utilisés sont disponibles ci-dessous:
Chrome : https://support.google.com/chrome/answer/95647?hl=en&p=cpn_cookies
Firefox: https://support.mozilla.org/it/kb/Attivare%20e%20disattivare%20i%20cookie?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies
Safari: https://support.apple.com/kb/PH19214?viewlocale=it_IT&locale=en_US
Internet Explorer: http://windows.microsoft.com/it-it/windows-vista/block-or-allow-cookies

Pour désactiver tous ou une partie des cookies, vous pouvez également utiliser les instruments indiqués ci-après. Le fait de désactiver les cookies que nous utilisons risque de compromettre votre expérience de navigation et de vous empêcher d’accéder efficacement à certaines parties du site ou à des informations personnalisées la prochaine fois que vous le visitez. N’oubliez pas de régler de façon cohérente les navigateurs web de vos dispositifs de façon à ce que chacun d’eux soit réglé pour refléter vos préférences en matière de cookies. Vous pouvez obtenir des informations détaillées sur le fonctionnement des cookies et sur les modalités d’activation et de désactivation depuis les principaux navigateurs web sur www.aboutcookies.org ou http://www.allaboutcookies.org/privacy-policy.htm . Pour obtenir de plus amples informations ainsi qu’une assistance en matière de cookies dans le cadre publicitaire, vous pouvez visiter http://www.youronlinechoices.com/it/

Type de cookie	Durée	But	Origine
_utma	2 ans (de la première utilisation ou mise à jour suivante)	Distinction d'utilisateurs et de sessions	Google Analytics
_utmb	30 minutes (de la première utilisation ou mise à jour suivante)	Identification des nouvelles sessions ou nouvelles visites	Google Analytics
_utmc	Jusqu'à la fin de chaque session de navigation	Interopérabilité avec urchin.js
_utmz	6 mois (de la première utilisation ou mise à jour suivante)	Stockage des données sur l'origine du trafic qui explique la réaction de l'utilisateur face aux contenus du site	Google Analytics
_utmv	2 ans (de la première utilisation ou mise à jour suivante)	Stockage des données utilisateur personnalisées et variables	Google Analytics

Acceptation et refus des cookies

En poursuivant votre navigation sur le site après avoir visualisé la note d’information qui apparaît, en la fermant et en cliquant dans n’importe quelle partie de la home page ou en la parcourant pour visualiser d’autres contenus, vous acceptez la présente politique de cookies de Zerogrey et, par conséquent, le réglage du recueil et de l’utilisation des cookies. Si vous refusez les cookies en abandonnant la navigation, les éventuels cookies déjà enregistrés localement sur votre navigateur demeureront enregistrés mais ne seront plus lus ni utilisés jusqu’à votre prochaine et éventuelle acceptation de la présente politique de cookies. Vous aurez toujours la possibilité de supprimer ces cookies à tout moment selon les modalités déjà mentionnées dans le paragraphe “Gestion des cookies” ou par le biais des instruments de désactivation mis à votre disposition dans la présente politique de cookies ;

Traitement des Données

Le nom du titulaire du traitement des données, les modalités d’exercice des droits prévus par le décret législatif n° 196/2013 et les contacts pour exercer ces droits sont indiqués dans la politique de confidentialité.

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INFORMATION IN ACCORDANCE WITH ART. 13 OF REG. (EU) NO. 2016/679 ("GPDR”)

This notice describes which of your personal data is collected by Zerogrey S.r.l. and by SIVA SRL (hereinafter referred to as "us"), the purposes for this and how it is processed. You will also find the information necessary to exercise your rights under GDPR.

In general, we collect your data when you create an account on our online store www.vicmatie.com (hereinafter "Store"), when you purchase products offered for sale in the Store, when you send us emails or when you call us for assistance. You are hereby informed that the personal data collected during said procedures will be processed in order to respond to your requests, allow you to use the services offered by the Store through the private areas (for example, to process your orders and perform the tasks necessary to do this, including the transactions required for administrative and tax compliance and, at your request, and information) and to provide better services, marketing and support for you and other customers, as set out above.

1.       Who processes your data: data controllers

Zerogrey S.r.l., a sole shareholder company, with registered offices at Via L. Colli, 15 10128 Turin, fiscal code and tax code no. 02704040423 (hereinafter “Zerogrey”) and SIVA SRL, FRAZIONE PITICCHIO 230, 60011 AN, 0114897042 are the joint controllers of your data.

In accordance with Art. 26 GDPR, you are hereby informed that Zerogrey is the controller of your personal data for the purposes of: processing and managing your orders, shipping the products you have bought, providing you with the necessary after-sales support, managing the return of purchased products, complying with taxation law and, subject to your prior consent, carrying out marketing activities, in accordance with the purposes and methods set out below.

In accordance with Art. 26 GDPR, you are hereby informed that SIVA SRL is the controller of your personal data for the purposes of: managing Store accounts when transitioning to new operators or internalising the services currently entrusted to Zerogrey; helping Zerogrey identify your location in order to abide by the legal or contractual warranties, including managing product return procedures; managing and maintaining the Store; and, subject to your consent, marketing.

2.       Which data we process - Type of data processed

Your contact and account data. We will retain the contact information you provide (for example, your first name, surname, address, telephone number, email, country of residence) when you create an account on the Store, purchase a product and/or take part in our competitions or promotions.

Your payment and invoicing data. We will retain the payment and invoicing data that you provide (for example, credit card number, post code and address) when you purchase a product, for the purpose of managing your order and shipping the products. At your request, we can also retain the payment and invoicing data in order to make future purchases easier.

Website use data. By using our website, you agree for us to process the data from your browser and the device you are using, as well as your IP address (this is the number that identifies a specific device on the internet and that is needed for your device to communicate with websites). We can analyse which site you have come from, what you have done and what you have not done on our website.

3.       Where we get your data - Data collection method:

Directly from you. For example, if you register to make a purchase from the Store, create an account, take part in a competition, ask us a question or contact with our call centre.

If you do not send us your data, you will not be able to register at the Store and will therefore be unable to purchase any products offered for sale.

Through the use of the Store's features. We use cookies and other technology, such as pixel tags, on our websites and in our emails in order to collect your usage data and to make better targetted promotions. To find out more, please view our Cookie Policy.

4.       Why and how long we process your data for - Purpose and legal basis for data processing; retention period

To supply the products and services you have purchased and send you information about your order or your payment. For example, we will use your data to manage your order, confirm your purchase and manage any related services, such as shipping your purchased products. We cannot manage and process your order without your data.

The legal basis for this processing is the performance of the purchase agreement to which you are party from the moment you accept the Store's terms and conditions of sale.

The retention period for your data is equal to the period required to process the order. Wherever you have created a Store account, the period will be 24 months from the date on which the data was collected.

To provide you with the necessary after-sales support in accordance with the applicable product warranty laws. For example, we will use your data to provide you with support and to manage the return and/or repair of the products you have purchased from the Store, in accordance with the applicable laws.

The legal basis for this processing is compliance with the legal requirements. The retention period is equal to the period required by law (in particular, by the Italian Consumer Code).

To correctly manage your billing status. We process your data for the accounting, administrative and tax purposes directly related to the joint controllers' business activities and required by the applicable laws.

The legal basis for this processing is compliance with the legal requirements. The retention period is equal to the period required by law (in particular, fiscal, money laundering, banking and public security laws).

So that you can interact with our customer support staff. We may use your email address or phone number, as well as your name and/or postal address, to help you if you need support when using the products you purchased from the Store.

The legal basis for this processing is the performance of the purchase agreement that you entered into with Zerogrey when you accepted the Store's terms and conditions of sale and compliance with the legal obligations regarding warranties and customer support.

It is also possible that information regarding the support or a service problem may be captured. To improve its customer support service, which is subject to the applicable laws, Zerogrey may also record and relisten to your conversations with its customer support staff.

The legal basis for this processing is Zerogrey's legitimate interest in improving the quality of the customer services it provides. In addition, Zerogrey may analyse any feedback provided voluntarily through customer surveys.

The legal basis for this processing is the consent of the interested party.

In all of the aforementioned cases, the data retention period is equal to the period during which your account is active.

To monitor and improve our products and the Store. With your consent, we analyse your usage data, preferences and consumption of our products in order to improve our approach for both you and our customers in general. We do so through automated processing that includes profiling. This is done in order to make better decisions regarding services, advertising, products and content based on a greater understanding of how our customers use our services, and to provide a more personalised user experience. For this reason, we may also collect your IDFA (Identifier for Advertising) for iOS devices and your AAID (Google Advertising ID) for Android devices so that we can provide you with targeted, relevant adverts based on your preferences and interests.

The legal basis for this processing is your explicit consent.

The retention period for your data is equal to 12 months from the date on which the data was collected.

To prevent or investigate illegal behaviour or to protect and assert rights. For example, we may use your data to prevent the breach of our intellectual property rights (for example, counterfeiting of our and/or our partners' trademarks) or theft (including credit card cloning and thefts that we believe to have occurred during a competition, activity or event) or other illegal activities, as permitted by the applicable law.

The legal basis for this processing is the legitimate interest of the joint data controllers.

The data retention period is equal to the time that is reasonably necessary to assert our rights from the point at which we become aware of the illegal behaviour or the potential to commit illegal behaviour.

For marketing purposes. Subject to your consent, you may be contacted by email, text message, telephone or other means with information or offers concerning the events, products or services available.

The legal basis for this processing is your explicit consent.

The retention period for your data is equal to 12 months from the date on which the data was collected.

Other purposes permitted by the law. In certain circumstances, we may process your data if there is a legitimate interest for Zerogrey and SIVA SRL, in accordance with Art. 6, paragraph 1 (f) of GDPR.

For the aforementioned purposes, personal data is processed using manual, digital and online tools with software that is closely related to said purposes and, in any case, is processed in such a way that the data is kept secure and confidential in accordance with the law.

5.       Cookies

What are cookies? Cookies are small text files that are sent to your computer when you visit a website. Your computer saves the cookies and sends them back to the website when you visit the website again.

The cookies used by the Store and their purpose. The site uses cookies whose purpose is to allow some sections to function correctly, for example when accessing the private area of the Store ("technical cookies"), to provide certain personalised features ("functional cookies"), to improve the browsing experience ("analytical cookies") and to help us offer you personalised recommendations for products you may like ("profiling cookies").

The first time you visit the website, a banner will ask you to accept (or not accept) cookies. You can refuse to accept all or some cookies or you can change your computer's settings, including at a later date, so that you know when you receive cookies or so that you can stop your computer automatically accepting cookies.

The Store uses the following types of cookies:

•      Technical (or browsing) cookies, which help the site to function, for example by allowing you to browse between pages and access the site's private area; the legal basis for processing data using these cookies is the joint controllers' interest in providing efficient, well-functioning services to their customers; the retention period for these cookies runs from the date on which the site was first accessed until the end of the session of for one month.

•      Functional cookies, which allow certain Store features to be activated and preferences (such as language) to be saved in order to improve your browsing experience; the legal basis for processing data using these cookies is the joint controllers' interest in providing efficient, well-functioning services to their customers; the retention period for these cookies runs from the date on which the site was first accessed until the date on which the cookies are disabled. Users may accept and disable these cookies whenever they like using the cookie management tool.

•      Analytical cookies, which allow us to acquire aggregated, anonymous statistical information concerning browsing habits; the legal basis for processing data using these cookies is the joint controllers' interest in providing efficient, well-functioning services to their customers; the retention period for these cookies runs from the date on which the site was first accessed until the date on which the cookies are disabled. Users may accept and disable these cookies whenever they like using the cookie management tool.

•      Profiling cookies, which allow us to personalise advertising messages based on your interests and preferences so that we can send you only the adverts that you will find relevant or interesting; the legal basis for processing data using these cookies is the consent of the interested party; the retention period for these cookies runs from the date on which the site was first accessed until the date on which the cookies are disabled and, in any case, will be no longer than 12 months. Users may accept and disable these cookies whenever they like using the cookie management tool.

The cookies currently used are

Partenaire	Catégorie	Optout
Admeta	Advertising	http://www.admeta.com/w3c/privacypolicy.html	1
AdRoll	Advertising	https://www.adroll.com/about/privacy	1
ADTECH	Advertising	http://www.adtech.com/en/service/cookies.html	1
AppNexus	Advertising	http://www.appnexus.com/platform-policy	1
BidSwitch	Advertising	http://www.iponweb.com/privacy-policy/	1
Facebook	Advertising	https://www.facebook.com/help/568137493302217	1
LiveRamp	Advertising	http://liveramp.com/opt_out/	1
New Relic	Performance	http://newrelic.com/privacy	1
OpenX	Advertising	http://openx.com/legal/	1
PubMatic	Advertising	http://www.pubmatic.com/opt-out.php	1
Twitter	Advertising	https://support.twitter.com/articles/20170405-your-privacy-controls-for-tailored-ads	1
DoubleClick	Advertising	http://www.google.com/ads/preferences/html/opt-out.html	1
Google Analytics	analytics	https://tools.google.com/dlpage/gaoptout	1

To analyse how the site is used, we use Google Analytics, a web analysis service provided by Google Inc. ("Google") which leaves cookies on your computer so that we can perform our statistical analyses. The data collected is aggregated and does not allow us to identify you in any way. To read Google's privacy notice for the Google Analytics service, please visit this website http://www.google.com/analytics/learn/privacy.html. To read Google's privacy policy, please visit this website https://policies.google.com/privacy. You can refuse to accept Google Analytics cookies by following this procedure (https://tools.google.com/dlpage/gaoptout?hl=). As such, if you continue to use the Arduino site without refusing Google Analytics cookies, you agree to your data being processed by Google strictly in the ways and for the purposes outlined above.

How to disable technical cookies. You can change your browser's settings to disable cookies. Some of the site's features may not work correctly if you do so.

Below you will find links explaining how to disable cookies on a range of browsers (for any other browser you may be using, we suggest searching for this option in the software's help section, which you can normally access by pressing the F1 key):

Internet Explorer: Click the tools button and then 'internet options'. Click the privacy tab and in 'settings' move the slider up to block all cookies.

Google Chrome: Click the menu in the browser's toolbar. Select 'settings'. Click 'advanced'. In the privacy section, click the 'content settings' button. Select 'allow sites to save and read cookie data'.

Mozilla Firefox: Click the menu button and selection 'options'. Select the privacy tab. In the history drop-down menu, select 'use custom settings for history'. To activate cookies, tick 'accept cookies from web sites'; to disable them, untick the box.

Safari: Click the 'Safari' button on the menu bar, then 'preferences'. Now click on 'privacy', then 'details' to select the site, then click 'remove'.

Alternatively you can disable Google Analytics cookies only by using the opt-out add-on provided by Google for major browsers https://tools.google.com/dlpage/gaoptout?hl=

6.       Where your data is processed – data transfer

Data will be processed and stored at the Zerogrey offices at Via L. Colli no. 15, Turin, and at the SIVA SRL offices at FRAZIONE PITICCHIO 230, 60011 AN.

For internal administrative and organisational reasons, we may pass your data on to companies in the Zerogrey group operating within the European Union.

7.       Who we share your data with – personal data recipients

On the understanding that, where required by law, we will obtain your prior consent and carry out any formalities required by the law, we will share your data with the following third parties (acting as external data processors):

Our service providers We may share your data with third parties so that they can provide us with services (for example, couriers, call centre companies, warehousing and logistics companies) but in this case we will enter into an agreement in compliance with Art. 28 GDPR for the purpose of protecting your data. These parties will only have possession of the data required to perform their functions and may use this data only for the purpose of providing services on our behalf or complying with the law. You can find out details of such data processors pursuant to Art. 28 GDPR by emailing privacyerogrey.com.

Where we deem it necessary for complying with our legal obligations or to legally protect ourselves or third parties. Where permitted or required by the law, we may also share the data requested by a government body or by another authorised third party or organisation for the purpose of protecting or exercising our rights or those of third parties, or for the purpose of limiting or preventing fraud (including credit card fraud or other fraud that we believe may have occurred during a lottery, promotion or event) and other illegal activities.

8.       Minors

Our Store is not aimed at under-16s, but rather at an adult audience. If you are a parent or guardian and you think your child may have transmitted data, you can contact us.

9.       Security measures

We adopt the security measures required by the law.

We adopt security measures to protect your data. The standard security measures that we use depend on the type of data that we process and meet the legal requirements and the standards of European government agencies.

10.     Your rights

You can contact Zerogrey and SIVA SRL to request access to your personal data, modify it, delete it or limit its processing, to oppose its processing, and to request the portability of your data; you can also withdraw your consent at any time (this will not prejudice the lawfulness of the processing on the basis of the consent granted prior to the withdrawal).

When you exercise your right of access, you have the right to know whether your data is currently being processed, what the purpose of the processing is, what categories of data are being processed, who the recipients of your data or categories of recipients are (and, if they reside in a third country, what guarantees this transfer is based on), the retention period for your data (or the criteria for determining the retention period), whether automated processing is being carried out (for example through profiling), what the reason for the processing is, and the origin of the data (when not initially collected by us).

You have the right to submit a complaint to the National Data Protection Authority and, at any time, to ask the joint controllers for information about the data processors and parties that are authorised by the data controllers to process your data and the contents of the agreement between the joint controllers under Art. 26 GDPR.

You can exercise your rights by contacting either Zerogrey (at the address stated above or by emailing privacyerogrey.com ) or SIVA SRL (at the address indicated above or by emailing info@vicmatie.it).

In any case, you can modify or withdraw your consent using the Store's settings.

You can withdraw your consent to receiving marketing communications. To stop receiving marketing communications, you can access your account and change your choice or follow the instructions in the promotional message you receive. Alternatively you can withdraw your consent by emailing one of the addresses stated above.

You can control and disable cookies and other profiling tools. To find out how we use cookies and other profiling tools, click here.

You can change your preferences regarding marketing emails and data processing through profiling by using the privacy settings in your account or by writing to one of the email addresses given above.

11.     What happens if we change this policy

We may make changes to our privacy policy. We will inform you of any changes, in accordance with the law. We will also publish an updated version on our website. It will have a different date and version number to the one given below. Please visit the site regularly to check for updates.

25 maggio 2018

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